Category Archives: Cloud Computing

Salesforce named a leader in Real-Time Interaction Management

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Salesforce named a leader in Real-Time Interaction Management by independent research firm.

Salesforce [NYSE: CRM], the global leader in CRM, today announced that Salesforce was named a leader by Forrester Research in its report, The Forrester Wave™: Real-Time Interaction Management, Q1 2019.

Salesforce’s real-time interaction management capabilities are powered by the Salesforce Marketing Cloud, which enables companies to know their customers, personalize communications and engage with them across all channels in real-time.

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Marketing Cloud analyzes the real-time behaviors of customers, visualizes the customer lifecycle and allows marketers to take action in the moment with the next best communication, such as a relevant promotional offer via email or a targeted digital ad.

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Online tool tests organisations’ AI maturity

Artificial IntelligenceArtificial intelligence (AI) is expected to increase automation and boost productivity. However, organisations should first understand their own readiness for taking advantage of AI. VTT Technical Research Centre of Finland Ltd (VTT) has developed an online tool that organisations can use to test their AI maturity.

The tool gives organisations a quick and easy way to find out how ready they are to harness the power of artificial intelligence. VTT’s online tool is available for all organisations, free of charge, at https://ai.digimaturity.vtt.fi/. With the tool, organisations can test their AI maturity in six dimensions, including e.g. strategy and management, competences and cooperation, and technology.

Artificial Intelligence Acceleratorhttps://faia.fi/
VTThttps://www.vttresearch.com/

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AWS expands HIPAA eligible machine learning services for healthcare customers

AWS HealthcareAWS announced that Amazon Translate, Amazon Comprehend, and Amazon Transcribe are now U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA) eligible services.

This announcement adds to the number of AWS artificial intelligence services that are already HIPAA eligible– Amazon Polly, Amazon SageMaker, and Amazon Rekognition. By using these services, AWS customers in the healthcare industry can leverage data insights to deliver better outcomes for providers and patients using the power of machine learning (ML).

To support our healthcare customers, AWS HIPAA eligible services enable covered entities and their business associates subject to HIPAA to use the secure AWS environment to process, maintain, and store protected health information. Healthcare companies like NextGen Healthcare, Omada Health, Verge Health, and Orion Health are already running HIPAA workloads on AWS to analyze numerous patient records.

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The addition of Amazon Translate, Amazon Transcribe, and Amazon Comprehend to the list of HIPAA eligible services will allow customers to leverage these AWS ML services to better streamline customer support and improve patient engagement. Customers can use these three services to leverage the following ML capabilities:

Amazon Transcribe: A speech-to-text service that automatically creates text transcripts from audio files will allow healthcare organizations to create text transcripts calls with patients.
Amazon Translate: A neural machine translation service that delivers fast, high-quality, and affordable language translation. This service can be employed to easily translate large volumes of text efficiently and enable patients to chat with their healthcare provider in their preferred language.
Amazon Comprehend: A natural language processing (NLP) service that can find insights and relationships in unstructured text. It can analyze sentiment (e.g., negative, positive, and neutral), and extract key phrases from patient interactions to better understand and improve engagement.

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