– As program manager I finalized the platforms standardization project in the CRM and the Business Intelligence areas to have homogeneous metrics in Emea, Asia, Latin America.
– I collected the different market peculiarities so to identify and cover both local and corporate needs and I am responsible for training, business support, process analysis.
– I ran the adoption of the Partner Portal technology with external providers and distributors, in order to facilitate relationship and workflow.
– As Quality Manager for the Italian subsidiary, I update the Quality system ISO9001 in order to cover also the Standard Business Conduct compliance rule (L.231).
– Deep knowledge of CRM (SalesForce.com) architecture, development and management for marketing, sales and service areas (5 years EU support admininstrator, 2 years Emea system administrator, 2 year key user & support administrator Emea, Asia, Latin America).
– Deep knowledge of Quality System ISO9001, Standard Business Conduct compliance rules and Transparency rules within the EFPIA regulations for the Pharma companies.